Customer policies
Terms of Service
By using Xinruida Silicone, you agree to these terms. Operator: Hong Kong Johnny Trading Co., Limited. Effective July 28, 2026.
Store services
The store provides product browsing, purchasing, checkout, and customer support. Product content, price, availability, delivery, and fulfilment details are those confirmed on product and checkout pages.
Orders and payment
- Review products, quantities, contact and delivery details, and the final amount before ordering.
- An order takes effect only after successful payment and confirmation.
- We may pause or cancel an unavailable, incorrectly priced, or review-required order and notify you.
AI shopping assistant
The assistant compares products and explains verified information. It does not replace contractual, financial, or legal advice. Store-confirmed facts, prices, stock, and order status prevail.
Acceptable use
Do not use the store for unlawful or fraudulent activity, service interference, access-control bypass, or infringement of others' rights.
Refunds and contact
Refund requests follow our Refund Policy. Contact customer support with other questions.