Customer policies
Privacy Policy
This policy explains how Hong Kong Johnny Trading Co., Limited collects, uses, and protects customer information on Xinruida Silicone. Effective July 28, 2026.
Information we collect
We collect contact, transaction, service, and necessary security records only to support shopping, fulfilment, account access, and customer care. Complete card details are handled by the payment service and are not stored by this store.
How we use information
- Create and fulfil orders and provide checkout results and support.
- Answer product questions and improve the shopping experience.
- Prevent fraud, abuse, and unauthorised access and meet legal obligations.
Service partners
We share information only as needed with hosting, payment, email, security monitoring, or AI assistance providers under purpose-limited arrangements. We do not sell customer personal information.
Retention and security
Information is retained only as needed for transactions, support, disputes, security audits, and legal requirements. Access controls, encryption in transit, and audit records reduce unauthorised access risk.
Your choices and contact
To request access, correction, or deletion, please contact us. We verify identity and apply legal transaction-retention requirements.