Refund Policy

Use customer support to provide the order number, reason, and relevant details. Submission does not mean approval.

Standard return or exchange requests must be submitted within 30 days of payment, after receipt has been confirmed. If delivery delays put you outside this window, contact support for manual review. Your statutory rights are unaffected. Do not send goods back before receiving return instructions.

The store covers all return shipping costs. Contact support first for the return address and shipping arrangements. If you need to pay shipping upfront, confirm the reimbursement process with support and keep your shipping receipt.

We review verifiable facts including fulfilment, usage, duplicate charges, damage, and technical failures. Disputed or unusual requests receive human review.

Misuse, terms violations, fully delivered and materially used products, or requests without verifiable order information may not qualify, except where applicable law requires otherwise.

Approved refunds return to the original payment method. Timing depends on the bank or payment service. We never request full card numbers, security codes, or account passwords.